what we're about

All of our software and programs are Canadian. From our reception agent 'ask benny' to our booking/chart management tool 'jane app', and even our payroll program 'wagepoint' that ensures the confidentiality in treatment of our staff information, we prioritize keeping everything within Canadian soil. This commitment extends to our cancellation policy and sick policy, as we believe in a transparent approach to operations. 

These companies are PHIPA and PIPEDA compliant.

Supporting Canadian companies is important to us for a multitude of reasons, and we're dedicated to updating our operations to uphold our community-focused company values.

Accountability means bringing intention, respect, and clear communication to the time you book with our team, which is why we have a clear cancellation policy in place. 

Our practitioners are self-employed, independent professionals who rely on your commitment to earn their livelihoods. We know life is hard enough and that money doesn’t grow on trees, so please let us know as soon as you can if your plans change. This advance notice allows someone else the opportunity to book the appointment, or you are welcome to send a friend or family member in your place.

If you miss or cancel without adequate notice and we can’t fill the space, you’ll be charged 100% of the missed appointment. This isn’t a punishment; it reflects both the time that was reserved for you and the income your practitioner expected to earn. We also have a sick policy for situations that are unavoidable, ensuring your health and confidentiality in treatment are prioritized.

We understand that life doesn’t always fit neatly into a policy. When there’s a grey area, we’ll talk it through with you to work toward a fair, mutually agreeable resolution. Accountability goes both ways.

Our Ethics

Wayfarer is an open and inclusive space. We do our best to support people without judgment or expectation that everyone share the same beliefs. We don’t choose sides in personal conflicts, but we will always take a stand against harm, hatred, discrimination, or abuse directed toward our team or community.

We’re committed to learning, unlearning, and doing better. While we can’t promise perfection, we can assure you that we listen, reflect, and take accountability for our actions, making necessary changes when needed. This commitment extends to our **confidentiality in treatment**, ensuring that everyone feels safe and respected.

We’re also mindful of our **sick policy**, as we understand that health issues can arise and impact participation. We prioritize transparency in all aspects, including our **cancellation policy**, to keep our community informed and supported. 

Furthermore, we are intentional about the tools we use—including technology and AI. We leverage these tools to enhance our work while ensuring they never replace the essential human qualities of care, creativity, judgment, or connection.

Above all, we aim to be thoughtful, transparent, and real.