What are we about?

All of our software and programs are Canadian. From our reception agent "ask benny", to our booking/chart management  "jane app", and down to how we pay our staff using our payroll program "wagepoint". We pay more into these programs because we don't want your information to be outside Canadian soil.

These companies are PHIPA and PIPEDA compliant. 

Supporting Canadian companies is important to us for a multitude of reasons, and we're committed to updating our operations to maintain our community-focused company values.

Accountability means bringing intention, respect, and clear communication to the time you book with our team.

Our practitioners are self-employed, independent professionals who rely on your commitment to earn their livelihoods. We know life is hard enough and money doesn’t grow on trees, so please let us know as soon as you can if your plans change. This gives someone else time to book the appointment—or you’re welcome to send a friend or family member in your place.

If you miss or cancel without adequate notice and we can’t fill the space, you’ll be charged 100% of the missed appointment. This isn’t a punishment; it reflects the time that was reserved for you and the income your practitioner expected to earn.

We also understand that life doesn’t always fit neatly into a policy. When there’s a grey area, we’ll talk it through with you and work toward a fair, mutually agreeable resolution. Accountability goes both ways.

Wayfarer is an open and inclusive space. We do our best to support people without judgment or expectation that everyone share the same beliefs. We don’t choose sides in personal conflicts, but we will always take a stand against harm, hatred, discrimination, or abuse directed toward our team or community.

We’re committed to learning, unlearning, and doing better. We can’t promise perfection, but we can promise to listen, reflect, take accountability, and make changes when needed.

We’re mindful of how we move through the world and intentional about the tools we use—including technology and AI. We use them to support our work, not replace human care, creativity, judgment, or connection.

Above all, we aim to be thoughtful, transparent, and real.